What is
MESSAGING ON HOLD

... glad you asked !

Put simply... Messaging On Hold is the 'audio' your caller will hear when placed 'on hold' while calling your business.

No one likes being left on hold

... but sometimes it is inevitable.

Every year your callers can spend hundreds, even thousands of hours on hold! That's a lot of wasted time. Make your customer experience memorable and build trust with on-hold messages.

Like to hear what your business will sound like?

Then why not hear it for yourself and listen to a demo!

HEAR DEMOS

Phone hold messaging and music is an inexpensive and cost effective form of marketing.

Messages On Hold is the perfect connection between you and your customers when trying to provide information about your business products or services. It makes good business sense to keep your callers informed while they wait with informative messages, mixed with music. Think of Messaging On Hold as an extra sales person you have employed - who expects no wage, commission or benefits, doesn't need any training or supervision and delivers the perfect presentations every time!

In order to enhance your phone image with Hold ‘ON’ marketing message and music, you need only select a package that suits your business needs. Here at Swish Image we offer a range of options that can be adapted to suit your businesses requirements, all of which include a predetermined number of audio productions and use of a MOH digital announcer unit. This unit stores audio on a computer chip for continual replay with no moving parts, so reliability is unequaled. By upgrading your phone system to use the Swish Image - Messaging On Hold System, is more than just leaving a great first impression... it can increase your business sales.

As a business owner, have you ever thought “… I’ve spent a lot of money on advertising to get customers to call us, but now I don’t have enough time or staff to tell them about all the latest on products or services we can provide…” bottom line is you’re losing potential business... and it’s time you used the Messaging On Holds' Phone Messages and Music marketing system.

Why useMessaging On Hold?

... well let's take a quick look at some phone related 'FACTS'!

Here are just a few brief facts about how customers react to different phone hold situations-

(PLEASE NOTE: Statistics supplied from AT&T, Teleconnect Mag, N.A.T.A. and U.S. West Communications and Telstra)

In Australia, the average time spent on hold is 44 seconds.

88% of callers prefer on hold messages.

60% of callers put on 'silent' hold hang up, and 30% first time callers never call back.

Callers hearing information while on hold, will stay on the line for up to 3.5 minutes longer.

70% of customers calling businesses are placed on hold.

Callers who hear music on hold will stay on the line up to 60 seconds longer than 'silent' hold.

Up to 20% of callers on hold made a purchasing decision based on what they heard on-hold.

Advertising on hold cost far less than most other types of advertising media & targets your market.

Messages On Hold works!

If you think about it... customers who call your business are already interested in what you have to offer.
Messages On Hold takes your current marketing strategies to a HIGHER LEVEL... and it's the perfect way to:

Educate your caller, cross promote all the different NEW services and products you supply.

Enhance and provide a Professional Phone Image.

Improve your'customer experience' and increase sales.

Instill'Caller Confidence'... knowing they are dealing with a business who takes pride in their capabilities & products.

Maintain Caller Retention, so your caller will stay holding for a longer period.

Direct Target Marketing, providing more in-depth information while motivating your customers to act.

Turn 'wasted' hold time... into a positive customer connection, while creating a stronger company or product brand.

Look at the alternatives you have
compared to Messages On Hold

If your business uses any of the following... then you really need to contact us ASAP !

Radio

• If you use a radio, you have to pay annual license copyright fees or royalties to APRA and PPCA for the commercial use of those tracks in Australia.
• You could end up advertising your competition.
• The radio is susceptible to being off station... creating annoying 'white noise' .
• Bad music selection by a radio station can do more harm than good.
• The audio does NOT promote your company.

Chimes

• If you have chimes... we bet you have had customers complain!

Silence

"..hello... hello... anyone there...are you still there... hello?" The customer will soon hang-up and you take the risk of them not calling back, as very few people who hang up call back again.

Generic Music

• Sounds totally unprofessional.
• The audio does NOT promote your company.

CD / MP3 Player

• CD and MP3 players do NOT have an Auto reboot - Restart Feature, so you have to continually check if your player is still playing.. as they stop running frequently... for example, when there's been a power down or power surge.
• Players have mechanical parts and batteries that wear out, breaking down and costing you money when having to be replaced.
• The CD's and MP3 players do NOT promote your company.

Phone Menu Prompt Messages for your business phone system !

Ever needed a new voice message when something changes in your business. For example, when COVID-19 was affecting our daily lives and businesses in Australia, Messaging On Hold was supplying businesses and government organisations with all the changes to regulations that maybe effecting their business. Why not present your callers with our professional voices, personalised to reflect your brand and image, with customised phone menu prompts!

COVID Message [Example]

Create A Better Customer Experience

Like more information?
Contact us today using the ONLINE FORM below, or phone - 1300 935 938 - and let one of our friendly team members provide you a free consultation on how 'Messaging On Hold' can best benefit your business.

What is MESSAGING ON HOLD